What if a guest has to cancel due to an emergency?

Unfortunately, we do not offer refunds or cancellations, regardless of the reason for cancellation, including emergencies. We therefore strongly recommend that you take out appropriate travel insurance. This will protect you from unexpected situations and limit any financial risks.

Overview

This Cancellation Policy clarifies how cancellations are handled. When booking, you agree to the terms that cancellations are not possible and that no refunds are offered. It is the guest's responsibility to arrange their own insurance to cover unforeseen events or emergencies.

What is not covered by our policy?

Any reason for cancellation, including but not limited to the following situations:

• Unexpected illnesses or injuries: Personal health issues, including unexpected medical emergencies.
• Government obligations: Jury or military service, or other government-imposed obligations.
• Travel restrictions: Travel restricted by visa or passport issues, or non-binding travel advice.
• Cancellation of planned events: For example, cancelling or postponing a concert, sporting event or wedding for which the reservation was made.
• Transportation problems: For example, cancelled flights, trains or other means of transport, or delays caused by external factors such as bad weather or traffic problems.

Why is travel insurance important?

Unforeseen events can always occur, such as emergencies, illness or other personal circumstances. With travel insurance you can cover yourself against these risks and possibly receive compensation for costs you have already incurred, such as accommodation and transport. Contact your insurance company for more information about the coverage they offer.

Frequently Asked Questions

1. Can I cancel or get my money back?
No, cancellation is not possible and no money will be refunded. We advise you to take out travel insurance that covers such situations.

2. How can I claim my travel insurance?
Please contact your insurance company and provide them with the necessary documents, such as your booking confirmation and any additional evidence of the reason for cancellation.

If you have any questions about this policy, please contact us and we will be happy to help you.